Return And Guarantee Policy
I. Some of FAQ related to our return policy:
We are willing to provide you returns and exchanges without shipping costs within 30 days on all sets that have not been installed, worn, or tampered with in any situation. One thing you should remember is that all our products are made of 100% natural human hair. Besides, each bundle comes from individual people, therefore, we cannot guarantee all of the hair color or texture. However, we will try our best to find out the best matches to meet your requirements. You can always check out your order to determine if the color is matched through our photos on website and video call.
1. How long does the return policy last?
We will provide a refund on hair extensions within 30 days of the date that you receive your hair extensions.
2. What is the return policies?
The return and exchange requests are only accepted by following our requirement as follows: • Hair must NOT have been installed, dyed, permed, tampered or altered in any situations; • Hair MUST be in its original bundle and NOT be untied at the top; • Hair MUST be kept in its original packaging; • Returned packages MUST include a copy of the original invoice. We will not accept your returns or exchanges which do not follow those requirements.
3. Do I have to pay for the shipping cost of my return?
Yes. All customers are responsible for their own return shipping costs. We recommend that you send your return by shipping the provider with a signature confirmation service, or buying insurance to protect your package as we cannot take responsibility for lost returns.
4. Do I need to contact Luxyhair before returning my order?
You must contact us prior to sending your return, in case the return address may be different from the address your order was originally shipped from. Moreover, we will check your returned product and solve your refund. Please note that the refunds for merchandise returned without contacting us cannot be guaranteed.
5. How can I contact you?
You can contact our customer service within 30 days of purchase or you can directly contact the staff that is responsible for your order.
6. How do I receive my refund?
A full refund will be provided to the original method of payment after we have received your return that is ACCEPTED. All customers MUST contact us after sending the package back and provide us your information in order for us to repay the refund.
II. GUARANTEE POLICY
Moreover, LUXY HAIR also provide 30 Days Product Guarantee: If any hair bundle you received have problems related to manufacturing problems, you will be protected by this guarantee: • Within 30 days of receiving your order, contact us with a photo or video showing the issue ask for solutions • We will review you claims and give the solutions. Since most problems can be solved by maintenance method, we may give you recommended product(s) that will deal with those problems. If the problem cannot be solved, the hair must be sent back to us. Then, we will handle this issue. • In order for us to determine your products, your purchase can be replaced, your order must be sent back to our office. All costs for removing your items and shipping are the customer’s responsibility. • We do not offer the returns or the exchanges for the customized hair products. Should you have any other questions, please do not hesitate to contact us anytime!
